Careers
The Passageways team is a great group of individuals and we offer a great work environment. If you are interested in a position with Passageways please send your resume and cover letter to careers@passageways.com or apply online at www.monster.com.
Current Openings (July 15th- Sept 15th, 2007)
Portal Consultant
This position involves consulting existing and new clients on the Passageways Portal, Microsoft SharePoint or other portal frameworks. It also involves developing modules for either portal platform. All work is performed using the c# language. A portal module will be packaged as an ASP.NET web application. Nearly all development efforts will be web-based on ASP.NET. Knowledge of ASP.NET web applications as well as deployment concepts such as versioning, coding standards, best practices in ASP.NET on Windows 2000/2003 are desired.
Primary responsibilities include:
- Implement software products for financial institutions
- Consult clients on new software products for either the Passageways Portal or Microsoft SharePoint platform
- Build robust, easy-to-use, .NET-based applications
- Understanding and following the processes of the software development life cycle
Skills and experience required include:
- Prior experience with Microsoft .NET, preferably ASP.NET (JAVA experience is welcome)
- Experience with Microsoft SharePoint or other portals preferred
- Customer interaction skills
- Complex problem-solving skills
- Understanding of object oriented design and development concepts
- Experience developing web applications
- Strong documentation and writing skills
- ASP.NET, C#, SQL Server, XML, IIS, Visual Studio.NET, and HTML
- Willingness to travel
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to solve practical problems and provide logical solutions that fit not only user requirements but infrastructure interoperability requirements
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
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Senior Sales Associate
This key position involves generating new portal sales to community banks across the country.
Activities include:
- Cold calling, preliminary qualification, initial presentations and demonstrations. The successful candidate must have strong prospecting skills, as this is the most important attribute being sought for this position
- Growing Client Base, working with an annual revenue target from a list of assigned accounts
- Attending Industry conferences / exhibitions (20% Travel required)
- Developing and executing campaigns for lead generation and creating brand awareness
- Following-up on leads and conducting product demonstrations in person or via the web/WebEx
Skills Required include:
- 3+ years of experience in Financial Industry or Technology Sales experience
- An aptitude and passion for technology
- Ability to convey complex ideas in simple terms
- Customer interaction including working with C-level executives
- Strong written and verbal communication skills
- Ambition and results-driven personality
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Software Implementation Specialist
As a Software Implementation Specialist, you will work directly with our client’s Project Managers, Project Sponsors, Network Administrators, Graphics Specialists, Trainers, and Account Managers to ensure that our software is implemented, trained, and properly deployed. Our implementation model requires remote work that we perform from our West Lafayette, Indiana offices. The Primary duties include (but are not limited to):
- Establish and nurture relationships with new clients.
- Properly set and manage client expectations.
- Schedule installation of all Passageways’ products including branding and professional services.
- Guide and train new clients in setting up and using their portal.
- Manage client communications.
- Follow established processes and procedures to ensure successful implementation.
- Provide guidance and support to the customer project team.
- Work effectively across various functional areas to develop and implement solutions.
Qualifications
The ideal candidate will have a four year degree and have 3+ years of demonstrated software implementation experience. The candidate must have a proven understanding of portal technology and know how to manage critical customer situations. Skills needed include:
- Ensure overall project success and customer satisfaction;
- Identify high risk customers; build and execute action plans to address these customers;
- Experience with software deployments and collaborative business applications;
- Strong project management skills with the ability to coordinate, manage, and ensure the success of
Passageways deployments;
- Ability to manage difficult project planning & implementation issues;
- Ability to manage multiple accounts, tasks and priorities;
- Strong customer relationship skills;
- Excellent project management and communication skills;
- Ability to work independently and as a team.
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ASP.NET Web Developer
This position involves developing The Passageways Portal Framework and add-on modules as well as developing service pack updates to all software products. All work is performed using the c# language. The portal framework is packaged as an ASP.NET web application. Nearly all development efforts will be web-based on ASP.NET. Knowledge of ASP.NET web applications as well as deployment concepts such as versioning, coding standards, best practices in ASP.NET on Windows 2000/2003 are desired.
Primary Responsibilities include:
- Implement software products for financial institutions
- Build robust, easy-to-use, .NET-based applications
- Understanding and following the processes of the software development life cycle
Skills and experience required include:
- Prior experience with Microsoft .NET, preferably ASP.NET (JAVA experience is welcome)
- Complex problem-solving skills
- Understanding of object oriented design and development concepts
- Experience developing web applications
- Strong documentation & writing skills- ASP.NET, C#, SQL Server, XML, IIS, Visual Studio.NET, HTML
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to solve practical problems and provide logical solutions that fit not only user requirements but infrastructure interoperability requirements
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
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Software Support Specialist
This position involves troubleshooting product software, data, and technical issues for existing customers. Also involves performing installations of all products for new and existing customers, and providing internal product support for Passageways employees.
Primary Responsibilities include:
- Installation of products software for new and existing customers
- Tier 2 Level Software Support
- Troubleshooting software bugs and data-related issues for current customers
- Troubleshooting technical issues resulting from environmental issues (i.e. network, IIS, virus scanning etc.)
- Knowledgebase Management – Maintaining and creating articles to clearly communicate to customers current known issues
- Support Ticket Management – Thoroughly documenting all steps taken to resolve issues and maintaining constant communication with customers and Account Executives
Skills and experience required include:
- Strong desire to help people and provide quality customer service
- High attention to detail and skilled at problem analysis and troubleshooting
- Experience with troubleshooting web applications
- Knowledge of Microsoft SQL Server and IIS Web Server (HTML a plus)
- Strong technical documentation & writing skills
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to speak with customers with varying degrees of skill and knowledge
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Passageways is an Equal Opportunity Employer.
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