Module



Enterprise Instant Messenger

Designed with Financial Institutions, EIM allows employees to effectively communicate safe and secure manner. Perfect for Call Center and Front Line Staff alike!

  • EIM Highlights

    • Instant Communication

      Organizational user can share information and communicate with member of the their workgroups in a fast and flexible way.

    • Expert Locator

      With Expert Locator, Passageways EIM can automatically route users to employees within the organization with an expertise in a certain area. Expert locator can drastically increase services levels across your organization.

    • Share Documents & Screenshots

      Employees can even share documents with peers or send a screenshot without using email.

    • Establish Presence

      Organizational users can dictate their current status by using away messages which can be created on the organization or individual basis.

    • Portal Integration

      Employees can use the same login information as the Portal, receive Portal alerts and work within existing workgroup infrastructure.

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  • Enterprise Controls

    • Security & Compliance Features

      EIM offers a propriety protocol that reduces the risk of introducing SPIM or viruses. Messaging can be encrypted using AES and RSA algorithms.

    • Create Policies

      Organizations have the ability to create policies such as message tracking, file tracking, or even block specific user interaction by the individual.

    • Extensive Logging & Reporting

      Administrators have the ability to log text conversations, text conferences, and the file transfers in order to enforce appropriate EIM use.

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  • Buying info
  • Case Study

      • Click here to view a PowerPoint presentation Case Study »
        While email is great and is still the preferred channel for information sharing and communication, it’s obvious that the technology has never been able to take advantage of a high-speed network’s real-time capabilities. With that in mind, it is not unusual to see many emails lost in the void we call Outlook or simply disregarded. This is where EIM can step in and truly take advantage of your network’s real time capabilities.