Module



Help Desk Module

Create Departmental Help Desks, all with a customizable look and feel for a variety of different reasons. Help Desks are not just for the IT Department anymore! Multiple Help Desks can be assigned to a variety of departments within your organization with different mangers and technicians.

  • Module Highlights

    • Multiple Help Desks

      You can now create several, easy-to-use Help Desks, each with their own managers and technicians to field requests/work orders.

    • Customizable Input Fields

      Each Help Desk created can have its own customizable input fields to suit the need of the department. Fields can also be designated solely for technicians, end users, or both.

    • Reporting

      Technicians can generate reports based on a number of criteria including issue types, open/close date, etc.

    • Journaling

      Technicians can keep a working knowledgebase of information on each work order including all communication between end users and technicians, as well as notes and attachments.

    • Automatic Notification

      The Help Desk module will automatically alert requestors about the status of their request, all within the Passageways Portal environment. “I can now create as many Help Desks as I want and each will be customized to suit the need!”

  • Included Islands

    • Submit Help Request

      Place this island anywhere on the Portal where you want people to submit work requests.

    • My Help Desk Requests

      As a technician of a Help Desk, use this is­land to check up on work orders assigned to you, reassign them, close them, and much more - all on a single island.

    • My Submitted Requests

      Employees can track the status of their Help Desk requests. Additionally, end us­ers can add more info to their requests.

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  • Buying info
  • Case Study