 
Help Desk Module
Create Departmental Help Desks, all with a customizable look and feel for a variety of different reasons. Help Desks are not just for the IT Department anymore!
- Module Highlights
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Multiple Help Desks
You can now create several, easy-to-use Help Desks, each with their own managers and technicians to field requests/work orders.
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Customizable Input Fields
Each Help Desk created can have its own customizable input fields to suit the need of the department. Fields can also be designated solely for technicians, end users, or both.
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Reporting
Technicians can generate reports based on a number of criteria including issue types, open/close date, etc.
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Journaling
Technicians can keep a working knowledgebase of information on each work order including notes and attachments.
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Automatic Notification
The Help Desk module will automatically alert requestors about the status of their request, all within the Passageways Portal environment. “I can now create as many Help Desks as I want and each will be customized to suit the need!”
- Included Islands
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Submit Help Request
Place this island anywhere on the Portal where you want people to submit work requests.
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My Help Desk Requests
As a technician of a Help Desk, use this island to check up on work orders assigned to you, reassign them, close them, and much more - all on a single island.
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My Submitted Requests
Employees can track the status of their Help Desk requests. Additionally, end users can add more info to their requests.
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Buying info
Case Study
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