Knowledge Management
The Knowledge Management solution provides an expansive and effortless way for your company to manage department documents, policies, procedures, and frequently asked questions. It provides the ability to define the information contained within the application to department members, all portal users, and the ability to push it to an external site such as the company’s website.
- Application Highlights
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Question Submission
Users are provided with the utility to present questions to experts defined within the Knowledge Management solution. They will be provided with alerts and updates to the status of their questions, and immediately notified when an expert has answered the question.
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Advanced Search Features
The search feature of the Knowledge Management solution uses an advanced algorithm that not only ranks all your results before displaying them, but also has the ability to search within the text of each document and further define your results through the use of keywords.
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Extensive Reporting
The reporting feature provides the ability to see what kind of information users are looking for. It provides a means to assess employees training needs. This will help you reduce the cost of training and improve employee efficiency by focusing on the areas with the highest demand for training.
- Included Islands
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Search Island
This island will provide the users of your portal the ability to search extensively for any item within the Knowledge Management solution.
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New Knowledge Island
The user will be able to ask new questions and direct them at a specific expert. Your employees will receive alerts to the status of their questions as well.
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Manage Procedures, Documents, and FAQ’s
Supervisors are provided with many tools to manage all of the knowledge contained within the application from this island. They are provided with many tools to help maintain this application from within this island.
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- Buying info
