Service & Support

In this ever-changing market, we believe that service and value will always prevail. We provide our customers with unrivaled support to ensure our products stay relevant, useful, and show you a consistent return on your investment. When you invest with Passageways, we invest in you. That's why with your annual subscription we assign you a dedicated Customer Success Manager (CSM), so we can demonstrate how we earn your business year after year. As soon as your sale is finalized we will introduce you to your CSM. They are dedicated to walking you through our speedy implementation process and helping you breathe life into your portal. Your CSM will hold regular meetings throughout your implementation process, ensuring you start seeing a return within the timeframe that you desire. 

“When I think about my CSM at Passageways, I think of this quote from The Talmud: “Every blade of grass has its angel that bends over it and whispers, grow, grow.” Without a doubt, our portal and what we do with it to benefit our employees has evolved and grown to be one of the best assets of our organization. I credit our success to my CSMs. These folks have been, and still are, our guardian angels.”

  • - Carlos Galvan
  • Employee Portal Administrator, American Airlines Credit Union

Revolutionizing Customer Service

Once your implementation is complete, your Customer Success Manager will be available via direct phone call or email to help with anything you need. At Passageways we have revolutionized the idea of software support. Our CSMs have a fixed number of customers to ensure that you don't wait to get the help you need. No more waiting in line just to talk to a robot or a stranger who simply doesn't know you or your organization. You will come to know your CSM just like a family member and they will take care of you like you were a member of theirs, because you are!

"Passageways has provided excellent service to our bank. The personalized training, quick and easy start up and their ongoing support is proof and it gives me confidence in their product. Once it was installed 2 years ago, I can't imagine our business without it."

  • - Mackenzie D. Thomas
  • Operations Specialist, Farmers and Merchants Bank

We'd Love to Hear from You

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