Service & Support
Passageways commitment to customer care goes far beyond traditional software support. All of our clients have a named Client Account Manager they work closely with to help manage expectations and projects with Passageways. Within our unique online Support Center, clients have access to personalized resources, made distinct by customized logins for your organization. There you will find information for all your support needs including:
- Specialized information about your account including Account Manager contact data, module and services you have purchased and more
- The ability to submit and track Support Tickets, as well as add requests for enhancements
- Training resources ready for download, full access to all our guides and links to our full schedule of e-Training and Webinar sessions
- Tools for developers to make customizations and communicate directly with other developers
- Access to the library of Knowledge Base articles and How-to’s as well as a live client discussion board to share information with other Passageways portal users
- Updating your portal using our LiveUpdate system to remotely apply service packs and upgrades
Passageways Support is ready to help. Contact us by email support@passageways.com, telephone (765) 497- 8815 or login to the Support Center http://support.passageways.com.
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