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Join the Passageways Team

Imagine what you could do here. At Passageways, having big ideas is not only encouraged, they also have a way of becoming great products, services, and customer experiences. Those who bring passion and dedication to their job help us chart the path forward as well as grow our customer base across the world. 
 

We are a rapidly growing software company that has built our success on relationships, with both our customers and our employees. We know that even in the technology field, it's people that make a business thrive. At Passageways you’ll find fantastic people that have helped us to get to where we are today, and we need more fantastic people to help us get to where we want to be tomorrow.

 

Even though we are a technology company we don’t use impersonal hiring software to weed out candidates. We know that everyone has a unique story to tell, personal experiences, and skills that they can best describe in their own words. If you are interested in joining the most dedicated, passionate, and fun people you have ever met, then send us your resume and cover letter, and tell us why you’re interested in joining Passageways. It may be old school, but it allows us to really get to know you, and that’s what’s important.

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We're always on the lookout for top notch talent. Think you fit the bill? Here's what we are looking for.

Sales Development Representative

Compensation: Competitive base salary + commission + health benefits

Location: Downtown Lafayette, IN

As a Sales Development Representative (SDR) or Market Response Representative (MRR) you will be responsible for generating interest in Passageways by creating, contacting, and qualifying Marketing-generated leads using the industries best tools. Your goals are directly proportional to the goals of the Account Executive team, which you will be supporting through delivery of high-quality leads who are interested in further exploring our SaaS solutions. The best way to be successful is by exhibiting a ferocious desire to learn, perform, and rise within the team. 

This position reports to Passageway’s Director of Business Development at our Lafayette headquarters – if you’re hungry to make an impact in the fastest growing tech startup in the industry, please apply.

Essential Functions

  • Exceed monthly/quarterly Sales Qualified Lead and Deals Sourced targets
  • Strategize with top-producing Account Executives and Sales Managers to improve performance and processes
  • Initiate conversations with potential client via phone and email outreach
  • Be an active member of the team by sharing learnings
  • Manage and maintain a pipeline of interested prospects

Professional Requirements

  • Excellent written and verbal communication skills
  • Experience selling complex systems or products
  • Undergraduate degree (preferred)
  • Experience selling SaaS products (preferred)
  • Sold products/services such as: Cutco, Vector, printed adds, insurance, etc.
  • Salesforce.com and Google Apps (preferred)

The ideal candidate:

  • Is extremely hungry and driven to make an impact
  • Wants to win individually and as a team
  • Has high energy with a high EQ
  • Is very organized and detailed oriented
  • Has strong communication skills
  • Is autonomous while still collaborative
  • Speaks clearly and persuasively in positive or negative situations
  • Listens and gets clarification, responds well to questions
  • Gives and welcomes feedback
  • Is proactive, creative, and able to work individually as well as work as part of a team

 

Sales Account Executive

Imagine what you could do here. At Passageways, having big ideas is not only encouraged, they also have a way of becoming great products, services, and customer experiences. Those who bring passion and dedication to their job help us chart the path forward as well as grow our customer base across the world. 

We are a rapidly growing software company that has built our success on relationships, with both our customers and our employees. We know that even in the technology field, it's employees that make a business thrive. At Passageways you’ll find fantastic people whose skills and passion have gotten us to where we are today, and we’re looking for more fantastic people to get us where we want to be tomorrow.

Key Activities:

  • Win sales opportunities for the company.
  • Deliver incredible value and industry-leading solutions to our customers.
  • Grow our client base, working with an annual revenue target from a list of assigned accounts and/or territories.
  • Prospect for customers, follow-up on marketing leads, understand customer business challenges, consult with customers on solutions, and advance opportunities through the sales pipeline.
  • Share best practices, knowledge and advice with your peers and business associates.
  • Attend industry conferences/exhibitions (less than 10% travel required).

Requirements:

  • Confidence – you know you can do anything you set your mind to.
  • Accountability – you will own your sales territory like it’s your own business.
  • Coachable – you continuously look to improve your skills and seek out feedback.
  • Successful – you like accomplishment, to push yourself, to achieve and exceed your goals.
  • Empathetic – you honestly enjoy meeting, learning about, and building relationships with people.
  • Communicator – you are articulate and deliberate with your words, both spoken and written.
  • Experience – you’ve learned the skills and gained the knowledge to be a top sales performer.

Benefits:

  • Top industry compensation plan – base pay with liberal commission and uncapped earnings.
  • Continuous solution training, sales instruction, and personal development programs.
  • Career advancement opportunities with professional development coaching.
  • Company provided equipment (laptop, phone, software, etc.) and state-of-the art sales tools.
  • Flexible work from home, work from office, environment.
  • Employment with a growing, fun, and philanthropic-minded company where accomplishments are recognized, opinions are valued, and efforts are rewarded.

Customer Success Manager

Description

Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

Responsibilities

  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for advocacy.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally.
  • Program manage account escalations.

Qualifications

  • Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
  • Proven ability to drive continuous value of our product(s).
  • Familiarity working with clients of all sizes.
  • Impeccable written and verbal communication skills.
  • Detail oriented and analytical.
  • Strong team player but still a self-starter.
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

Requirements

  • 3+ years of relevant experience.
  • Experience with Salesforce or other Force.com platforms.
  • Proficient in Office software.
  • Prior experience in closing sales deals at the executive level a plus.
  • You’re driven: No one needs to push you to excel; it’s just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • You want to help and serve our customers: They win, so you win.

Azure DevOps Engineer:

The DevOps Engineer designs and architects systems, standards and techniques for scalable public facing internet applications, and manages performance and operations. The DevOps Engineer will manage web and native applications and infrastructure which directly reach and affect thousands of global customers. The Engineer will utilize latest DevOps techniques to manage processes from commit to deploy and will work with Passageways Azure cloud infrastructure to ensure that applications are highly available and deliver the highest level of performance in production, staging, QA and development environments.

Required Skills:

  • 6+ years of related work experience required.
  • Expert knowledge of Azure Cloud Platform Architecture
  • Demonstrated expertise in web application deployment for live public-facing web applications with 20,000+ users
  • Deploy builds to Azure environments
  • Expert knowledge of database and webserver performance metrics and ability to identify and recommend actionable solutions for performance issues
  • Experience with continuous integration and continuous deployment methodologies
  • Strong understanding of network protocols and applications
  • Expertise with IIS-MSSQL stack, .Net applications, Windows systems management
  • Expert knowledge of version control systems, workflows – GIT
  • Experience in building, deploying, troubleshooting and maintaining web services
  • Working knowledge and experience with content delivery networks - dynamic and event-driven content caching, web accelerators – Redis Cache
  • Scripting skills in at least one of the following: Perl, Python, Shell, Bash, or Ruby
  • Working experience with Azure and other cloud infrastructure service providers
  • Forward thinker with desire to research, learn and implement new technologies
  • Excellent oral and written communication skills
  • Self-motivated with strong interpersonal skills and ability to work effectively with a creative team

Desired Skills:

  • Experience with tools such as Puppet, Ansible, Chef, Salt, Jenkins or Docker
  • Experience in Agile software development methodologies
  • Experience with mobile app deployment

Education:

  • BS Computer Science, Computer Engineering, Mathematics, or equivalent technology degree or related experience

Job location: Lafayette, Indiana

Permanent work authorization in the US required (This position doesn’t offer visa sponsorship).

Software Support Specialist:

The SOFTWARE SUPPORT SPECIALIST reports to the Technical Support Manager and provides tier-two level support for all Passageways’ products for customers and internal employees. This position involves troubleshooting product software and technical issues for existing customers, performing installations of products for new customers, and providing internal product support for Passageways’ employees as well. Attention to detail and professional communication skills are essential for employees in this position. Applicants must be willing to work different shift schedules and be available for 24x7 On Call. Passageways is a HIPPA compliant organization so applicants must also get certified training.

Primary Responsibilities:

  • Troubleshooting software bugs and data-related issues for customers
  • Troubleshooting technical issues resulting from environmental issues (i.e. network, IIS, virus scanning etc.)
  • Respond to customer inquiries through the support ticketing system by email, chat, telephone, and meeting software for all products
  • Prioritize support cases and inform customers of ticket status, progress, timelines throughout the process of the ticket
  • Maintain and create articles to clearly communicate issues, steps to resolve, and tips for customers and internal agent use
  • Assist customers in understanding and training on new enhancements and features of the software
  • Assist in creating documentation to cover support topics, enhancement and version upgrade notices, and other customer related items

Skills and experience required include:

  • Strong desire to help people and provide quality customer service
  • Must have strong analytical, diagnostic and problem-solving skills with ability to work independently and can prioritize and handle multiple outstanding tasks
  • Experience with troubleshooting web applications
  • Ability to work under pressure and a tight schedule
  • Strong documentation skills
  • Knowledge of Microsoft SQL Server, Windows Server 2008-2016, IIS Web Server, HTML
  • Strong technical documentation & writing skills
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Ability to speak with customers with varying degrees of skill and knowledge

Job location: Lafayette, Indiana

Permanent work authorization in the US required (This position doesn’t offer visa sponsorship).

.NET Developer:

Passageways is looking for a .Net Developer to design, modify, develop, write, and implement software applications and components. The position will provide support to an elite team of professionals building intuitive intranet software, developing the Passageways portal framework as well as improving and creating modules.

Essential Functions:

  • Custom .NET application development, as well as maintenance on existing applications.
  • Contribute to development team responsible for implementation of web, JavaScript and services applications. .Net framework, rich JavaScript application frameworks, and SQL Server technologies.
  • Design and create simple, maintainable code and comprehensive tests. 
  • Responsible for timely development and delivery of high-quality software in an Agile Scrum based environment.

You will need:

  • 3-5 years of experience with Microsoft .NET (JAVA experience is welcome)
  • Complex problem-solving skills
  • Understanding of object oriented design and patterns
  • Experience developing web applications
  • Strong documentation skills
  • Experienced in these technologies: ASP.NET, C#, SQL

It would be awesome if you have these skills too:

  • Strong written and oral communication skills
    • B.S. in Computer Science or related field. M.S. welcome
    • Agile experience preferred

Job location: Lafayette, Indiana

Cloud Developer

Passageways is looking for a Cloud Developer.

You will need:

  • Experience with Microsoft Windows Azure
  • Strong parallel programming and algorithm design skills
  • Practical experience load balancing large systems
  • Experience with deploying web applications to Azure or Amazon
  • Strong documentation skills
  • Experienced in at least two of: ASP.NET, MVC 4, C#, SQL, No-Sql

It would be awesome if you have these skills too:

  • Strong written and oral communication skills
  • 3-5 years of experience
  • B.S. in Computer Science or related field. M.S. welcome.
  • Agile experience preferred

Job location: Lafayette, Indiana

We'd Love to Hear from You

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