Nearly every organization seeks to increase staff productivity. Tools that can bolster how quickly employees can access and process information. Too often in pursuit, these organization choose quick fixes and stand alone solutions. However, a small but growing number of financial institutions have turned to a suite of tools, an intranet. Simplicity Credit Union sought to get the word out about their new Signature Loans campaign without sending staff an endless volume of emails that simply won’t get read – or talking about the campaign once in a meeting before it’s was never mentioned again.
They used 3 simple tools:
Their OnSemble Intranet seamlessly integrated these tools, motivating front end staff to achieve the campaigns goals for loan growth.
Within days of launching the campaign for Signature Loans you could hear staff talking about it being on the intranet. It was the buzz of the office, why?
Because as a result, Simplicity Credit Union achieved 90% of the $250,000 goal within 30 days.
The team is rolling out the next campaign of $750,000 in loans, 360 loans in total, within 8 weeks. Simplicity Credit Union has already achieved 21% of the goal!!!
Why did Simplicity Credit Union choose to implement OnSemble?
“Our intranet site had become just a big dumping ground of documents—just a big mess. It wasn’t user friendly, and wasn’t efficient. SharePoint was too complex and complicated,” said Darlyne Keller, VP of Administration, “You basically have to have someone highly-specialized and highly-trained to program and maintain the site. We didn’t have that expertise, nor did we want to invest the time and money to hire someone just for that purpose.”
“We looked at a couple other pre-built solutions. Their solutions might have worked for a much smaller group or some other industry, perhaps, but not necessarily a credit union like ours. They just didn’t offer the functionality and growth potential that Passageways did.” Darlyne and her team first heard about Passageways through a client webinar. “It really helped that Passageways was affiliated with CUNA and understood the credit union movement,” Darlene said, “It’s important to partner with someone who understands what you are trying to accomplish.”
All that was left was to pick the package that best fit. “We went with the Enterprise Package—all the bells and whistles and everything Passageways had to offer.” Darlyne said, “With the Enterprise Package there are tools other financial institutions use that we hadn’t even considered, such as Lobby Management and Learning Management. We even purchased the OnBoard board portal. We realized that just because you’ve gotten by without a feature in the past, it doesn’t mean it isn’t something you need to make your member service and your credit union as a whole the best it can be.”
About The Author
- Passageways was founded in 2003 with a mission to Inspire and Enable Teams to Perform Better, Together. We do that by delivering a remarkable collaborative experience by leveraging technology, talent, and insightful analytics.
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